Frequently Asked Questions

Adjustable Bases

An adjustable base (also called a power base or electric bed frame) allows you to raise the head and/or foot of your mattress at the touch of a button — using a wireless remote or a smartphone app. Ergomotion bases include features like zero-gravity positioning, anti-snore tilt, under-bed lighting, USB ports, and massage. You simply place a compatible mattress on top and use the remote to find your perfect position.

Most modern foam, latex, and hybrid mattresses are compatible with adjustable bases. Traditional spring mattresses with interconnected coils (Bonnell or offset coils) are generally not compatible — these coils may bind or become tangled when the bed is adjusted, causing damage or in rare cases injuries to the sleeper. Memory foam, latex, pocket spring/pocketed coil, and gel foam mattresses work well. If you're unsure about your current mattress, bring its brand and model to our showroom and we'll advise you. All mattresses sold by Modbed are adjustable-base compatible.

We carry Ergomotion adjustable bases in Twin XL, Full XL, Queen, Split Queen, King (72" and 76"), and Split King sizes as standard stocked items. Cal King and European King are available as special-order sizes — please contact us for availability and lead times. Split King and Split Queen configurations allow two people to independently control their side of the bed. Standard "Double" or local Philippine mattress sizes (54"x75") are not the same as US Full XL — please measure carefully before ordering.

Ergomotion adjustable bases include legs and can stand completely on their own — no additional bed frame is required. They can also be placed inside a compatible bed frame. If your existing frame has a flat platform with no center support bar, the base will fit. Headboards can be attached using the base's built-in headboard brackets. Come to our showroom to see the setup in person.

Yes — both Bedgear and Ergomotion products use a universal switching power supply (PSU) that automatically accepts 100–240V / 50–60Hz. This means the unit converts AC mains power to the low-voltage DC used internally, and works on standard Philippine household current without any converter or adapter. There is also zero standby power draw when the unit is not actively in use — you can leave it plugged in without concern. No voltage converter is needed; simply plug it into a standard Philippine outlet and it's ready to use.

Delivery & Installation

Yes. Delivery and installation within Metro Manila (all 16 cities and 1 municipality) is included in the purchase price at no extra charge. Our team will bring the unit to your room, assemble it, set it up, and walk you through how to use it before they leave.

Yes, we deliver nationwide. For deliveries outside Metro Manila, shipping charges apply and are quoted based on location, item size, and weight. Contact us before ordering so we can give you an accurate quote. For very remote areas or island deliveries, we'll discuss the best arrangement (courier forwarding, cargo, etc.).

For in-stock items, Metro Manila delivery is typically scheduled within 3–7 business days from the time payment is confirmed. We'll coordinate a delivery window that works for you. Lead times may vary for special orders, split king configurations, or items that need to be sourced. We'll always give you an honest timeline at the time of purchase.

Yes. Our delivery team will bring everything to your room, unbox it, assemble the base, pair the remote and/or app, connect any accessories, and demonstrate all features before leaving. For adjustable bases, we'll also explain the zero-gravity preset, anti-snore tilt, massage zones, and how to attach your headboard if applicable.

Warranty & Service

Ergomotion bases carry a limited manufacturer's warranty covering the motor, frame, and electrical components. The exact term varies by model (typically 1–10 years depending on the component). We handle all warranty claims locally — you never need to deal with overseas support. Keep your receipt as proof of purchase.

Contact us via WhatsApp (+63917.138.6233) or email info@modbed.com. You can also submit a service request through our contact page. Describe the issue and we'll assess whether it's covered under warranty, advise on any troubleshooting steps, and — if a service visit is needed — dispatch our technician. For Metro Manila, we aim to respond to service requests within 1–3 business days. We stock genuine spare parts for all Ergomotion models we carry. Note: A step-by-step troubleshooting checklist PDF is coming soon — we'll link it here when available.

First, try replacing the batteries (usually 2×AAA). If that doesn't help, try re-pairing the remote: most Ergomotion remotes pair by pressing and holding the memory button near the base's motor for 3–5 seconds until you hear a beep. If you're still having issues, message us on WhatsApp with your base model and we'll walk you through it. Replacement remotes are available if needed.

As an authorized distributor, our supplier agreements require that we contact the supplier before using genuine parts or performing repairs on units not purchased through Modbed. This protects your product's warranty chain and allows the manufacturer to track unit production and service history. If you have a unit from another seller and need help, please contact us first — we'll verify with the supplier whether service is possible and advise on next steps. We never want to do anything that could void a customer's warranty or create complications with the brand.

Payment

At our Estancia Mall showroom we accept cash, credit/debit cards, and bank transfer. For remote purchases (orders placed via WhatsApp, Messenger, or our contact form), we accept bank transfer (BPI, BDO, Metrobank) and e-wallets (GCash, Maya). Please contact us to confirm current payment options and to get the correct account details — we'll provide a formal order confirmation before any payment is made.

Credit card installment plans (0% interest, 3–24 months depending on your bank) are available for in-store purchases using eligible credit cards. Ask our staff at the showroom about participating banks and installment terms. We're also exploring additional financing options — contact us to discuss what works best for you.

Yes. All prices shown on this website are in Philippine Pesos (₱) and are VAT-inclusive. The price you see is the price you pay — there are no hidden charges. Official receipts (OR) are issued for all purchases.

Showroom & Shopping

Modbed Home Store
Estancia Mall, South Wing Level 2, Space 203A
1605 Meralco Avenue corner Shaw Boulevard
Pasig City, Metro Manila

Hours: Monday – Sunday, 10:00 AM – 9:00 PM
Phone: +63917.138.6233 | +632.8351.5304

We're located in the South Wing on Level 2 of Estancia Mall — look for the sleep display near the center walkway.

Absolutely — that's exactly what our showroom is for. We have working Ergomotion adjustable bases on display so you can experience zero-gravity, anti-snore, massage, and other positions firsthand. We also have Greenington bamboo furniture and Amalia linens on display. No appointment necessary — just walk in during store hours.

Yes. You can inquire and order via our website contact form, WhatsApp (+63917.138.6233), or Facebook Messenger (facebook.com/modbed). We'll confirm availability, provide a formal quotation, arrange payment, and schedule delivery — all without a showroom visit. That said, for adjustable bases, we highly recommend trying before buying if you're in Metro Manila. The experience of lying on the base makes a real difference.

Under the Philippine Consumer Act (RA 7394), defective items may be returned or replaced. For non-defective returns, exchanges, or cancellations, please contact us as early as possible — we handle these on a case-by-case basis. Items that have already been delivered and installed may not be eligible for return unless defective. We always encourage customers to ask all questions and try before they buy to avoid any issues.

Products & Brands

Yes. Modbed Philippines is the authorized Philippine distributor for all brands we carry, including Ergomotion, Greenington, Amalia Fine Linens, and Malouf Sleep. This means you get genuine products, valid manufacturer warranties, and local after-sales support — not grey market imports with no recourse.

Ergomotion offers several lines, from entry-level to premium. Key differences include: number of motors (head only vs. head + foot), massage zones and intensity levels, under-bed lighting, USB charging ports, Bluetooth/app connectivity, anti-snore tilt, zero-gravity presets, and weight capacity. The higher the series number, the more features. Visit our showroom to compare side-by-side, or contact us for a guided recommendation.

Yes. Greenington uses 100% Moso bamboo — one of the fastest-growing and most sustainable materials on earth. Moso bamboo reaches full maturity in about 5 years (compared to 30–80 years for hardwood). The furniture is as strong and durable as hardwood, with a beautiful warm grain. It's manufactured using non-toxic, water-based adhesives and finishes.

Amalia Fine Linens range from 300TC to 1000TC, woven from premium Giza 94 cotton and Egyptian long-staple cotton. Our main collections include 300TC jacquard, 400TC percale, 430TC sateen, 600TC Egyptian cotton, 700TC sateen, and 1000TC — each with a distinct feel from crisp and cool to silky smooth. Our staff can help you find the right collection for your sleep preference.

Our online catalog shows the main products we have in the Philippines. We may carry additional items at the showroom, or be able to special order specific models, sizes, or colors. If you're looking for something specific, contact us or message us on WhatsApp and we'll check availability.

Still have questions?

Experience Modbed in person

Your Cart

Frequently Asked Questions

What is an adjustable base and how does it work?

Will my mattress work with an adjustable base?

What sizes of adjustable bases are available?

Do I need a special bed frame or can the base stand alone?

Is the adjustable base compatible with Philippine voltage (220V)?

Is delivery really free within Metro Manila?

Can you deliver outside Metro Manila?

How long does delivery take after I place an order?

Does your team handle installation and setup?

What warranty do Ergomotion adjustable bases come with?

What happens if something goes wrong after I buy?

My remote stopped working. What should I do?

Do you service units purchased from other sellers?

What payment methods do you accept?

Can I do installment or financing?

Do the prices on the website include VAT?

Where is your showroom?

Can I try the adjustable base before buying?

Can I order online and skip the showroom?

Do you have a return or exchange policy?

Are you an authorized dealer for the brands you sell?

What is the difference between the Ergomotion models?

Is Greenington furniture made from real bamboo?

What thread count do Amalia sheets come in?

I can't find a specific product on the website. Do you carry more?

Still have questions?

Experience Modbed in person

Your Cart